Our Services and Systems

Nationwide has trained staff with the ability and knowledge to effectively carry out all methods of window cleaning and associated services.

Conventional Window Cleaning

Water-fed Pole Systems

Cradles

Truck Mounted and Hydraulic Platforms

Rope Access Abseil

Car Parking Clearing

We also offer the following services:

  • Gutter Cleaning
  • Chewing Gum Removal
  • Signage Cleaning
  • Jet Washing (Ground and High Level)
  • Graffiti Removal
  • ATM Cleaning
  • High Level Cleaning/Dusting
  • Eyebolt & Cradle Access Testing & Maintenance
  • Jet Washing (Ground and High Level)
  • Removal of Moss and Jet Washing to Fire Escapes
  • Pigeon Spiking
  • Removal of Bird Fouling
  • Snow Clearance & Gritting
  • Litter Picking and Sweeping

Nationwide is a specialist in the provision of window cleaning and associated services to commercial enterprises. We tailor our offering to meet the needs of the sector in which we operate. Long term, formal Strategic Partnerships are our preferred development strategy. Our core customer base is made up of many prestigious companies in the following sectors:

  • Facilities Management
  • Cleaning and Support Services
  • Retail
  • Hotel Groups
  • Property Management
  • Government/Public Sector

Service Desk

 

NWC has a well established service desk. Every customer has a named point of contact, whose details are provided during the initial mobilisation of the contract. The service team use the latest software to be able log, track and close off every call within the customers’ agreed SLA. Escalation is also possible with a minimum of effort. Strict KPIs are the norm and performance is monitored on a daily and weekly basis against target, providing all customers with the reassurance expected from a quality service provider.

Each region also has a dedicated operational point of contact so that any issues are dealt with quickly and with minimum hassle by someone who is familiar with your specific contract and the way in which you expect Nationwide to approach the management of it.


Electronic Sign Off

 

Our customers demand proof of delivery as a standard part of the service. Nationwide has developed an effective tool to assist in managing a geographically spread, mobile workforce and provide a guarantee of delivery. It means that we have maximum control of our teams and the flexibility to respond quickly to unforeseen circumstances.

Using hand held PDAs our operatives access their jobs remotely, viewing what tasks they have scheduled and update and complete jobs. The system carries vital information by job enabling our operatives to be better prepared and informed before they reach our clients premises. Using the system our operatives are provided with:

  • Customer address and contact details
  • Details of the work to be completed
  • Site specific risk assessment and method statements
  • Site specific restrictions
  • Property Management
  • Start and completion times and dates

In turn our systems help management to tighten controls and be able to:

  • Track communications to clients
  • Schedule tasks
  • Track and report company and customer Key Performance Indicators (KPIs)
  • Provide a live call logging system
  • Immediate access to Signature Sheets once completed

Enquiries