Nationwide is a specialist in the provision of window cleaning and associated services to commercial enterprises. We tailor our offering to meet the needs of the sector in which we operate. Long term, formal Strategic Partnerships are our preferred development strategy. Our core customer base is made up of many prestigious companies in the following sectors:
NWC has a well established service desk. Every customer has a named point of contact, whose details are provided during the initial mobilisation of the contract. The service team use the latest software to be able log, track and close off every call within the customers’ agreed SLA. Escalation is also possible with a minimum of effort. Strict KPIs are the norm and performance is monitored on a daily and weekly basis against target, providing all customers with the reassurance expected from a quality service provider.
Each region also has a dedicated operational point of contact so that any issues are dealt with quickly and with minimum hassle by someone who is familiar with your specific contract and the way in which you expect Nationwide to approach the management of it.
Our customers demand proof of delivery as a standard part of the service. Nationwide has developed an effective tool to assist in managing a geographically spread, mobile workforce and provide a guarantee of delivery. It means that we have maximum control of our teams and the flexibility to respond quickly to unforeseen circumstances.
Using hand held PDAs our operatives access their jobs remotely, viewing what tasks they have scheduled and update and complete jobs. The system carries vital information by job enabling our operatives to be better prepared and informed before they reach our clients premises. Using the system our operatives are provided with:
In turn our systems help management to tighten controls and be able to: